Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
1. Who can use your services?
Anyone looking for support with their mental health, emotional well-being, learning, or personal growth can use our services. We work with children, teenagers, adults, families, schools, and organisations.
2. Do I need a referral?
No. You can book an appointment directly. Some schools, doctors, or organisations may recommend our services, but a referral is not required.
3. Is it confidential?
Yes. What you share with us stays private. We only share information if there is a serious concern about someone's safety or when required by law.
4. How do I book a session?
You can book through our website, call us, or send us an email. We'll help you find the service that best suits your needs.
5. What individual sessions do you offer?
We offer counselling, occupational therapy, special education support, and social skills training.
6. How long is a session?
Most sessions last between 45 and 60 minutes, depending on the service and your needs.
7. How often should I attend?
This depends on your goals and needs. Your therapist will work with you to create a plan that feels right for you.
8. What group sessions are available?
We offer support groups, mental health groups, social skills groups, life skills programmes, emotional regulation sessions, mindfulness groups, and resilience workshops.
9. How many people are in a group?
Most groups have 6–10 participants, allowing everyone to take part and receive individual attention.
10. Can groups or workshops be customised?
Yes. We can tailor workshops and group sessions for different age groups, schools, colleges, workplaces, or specific learning and mental health needs.
11. What corporate training do you offer?
We offer training on workplace mental health, stress management, emotional well-being, leadership, communication, diversity and inclusion, and team resilience.
12. Can corporate training be customised?
Yes. We design each programme to match your organisation's goals, industry, and team requirements.
13. Do you offer online sessions?
Yes. Many of our counselling, occupational therapy, special education, social skills, group programmes, and workshops are available online.
14. I'm not sure which service I need. Can you help?
Absolutely. Contact us for a brief consultation, and we'll guide you to the service that's the best fit for you.